Support and assistance
Our team is ready to help. Reach us the way that suits you, or find your answer in the frequently asked questions.
Contact us
Frequently asked questions
What is Tollabi Online?
A platform for managing lessons and classes that brings the teacher, their students, guardians and assistants together: classes and sessions, attendance by QR or manually, homework and grading, and guardian follow-up.
How does a student join their teacher?
With the teacher's code (like TCH-000001), the invite link or QR code the teacher shares, or by finding the teacher in the teachers directory by governorate. The student then requests to join a class and the teacher accepts.
How is attendance recorded?
The teacher scans the student's QR code, or the student scans the session's QR code while it's valid. The teacher can also record attendance manually from the session page.
How does a guardian follow their children?
The guardian sends a follow request to the student. Once the student accepts, the guardian sees their sessions, attendance and homework, and gets attendance and absence alerts.
Can a teacher add assistants?
Yes, from Settings → Assistants. The teacher sets each assistant's permissions (sessions, classes, homework, students, attendance) and can change or remove them at any time.
How do I subscribe to or renew a plan?
From Settings → Subscriptions (teachers). A new teacher gets a 30-day free trial. Payment is by InstaPay or mobile wallet transfer with a photo of the receipt, and the plan is activated once the transfer is reviewed.
I forgot my password, what do I do?
Tap “Forgot your password?” on the login page and enter your email or phone number. You'll get a verification code to set a new password.
Can I install the platform as an app on my phone?
Yes, open the platform in your phone's browser and choose “Install app” or “Add to Home Screen”, then turn on notifications to get the alerts right away.